Privacy Policy

This Policy applies to personal data collected:

• Through your access and use of this Website; and

• Through communications exchanged electronically (e.g., email, web forms).
   

This Policy does not govern data collected:

• Offline or through channels unrelated to the Website; or

• By third parties, including our affiliates or partners, even if accessible via the Website.
   

By accessing or using this Website, you agree to the collection, use, and disclosure of your personal data in accordance with this Policy. If you do not consent to any part of this Policy, you should cease use of the Website.

The Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors without the requisite consent of a parent or legal guardian. If you are under 18, do not provide any personal data through the Website. If we discover such data has been collected without appropriate consent, it will be deleted in accordance with our obligations under the PDPA. If you believe we may have collected such data, please contact us at info@theiahealth.io.

We collect the following categories of data:

• Personal Data: Data that identifies you, including your name, address, email address, and phone number;

• Technical and Usage Data: Data about your device and browsing behavior, such as IP address, browser type, operating system, referring pages, and Website interaction data;

• Non-identifiable Data: Data that does not, on its own, identify you.

We may collect your data via:

• Information you provide voluntarily (e.g., forms, email correspondence);

• Automated means (e.g., cookies, analytics tools); and

• Third-party service providers.

We collect, use, and disclose your personal data only with your consent or where permitted under the PDPA. Your data is used for the following purposes:

• To operate and maintain the Website and its content;

• To provide products, services, and information you request;

• To communicate with you regarding updates, service changes, or promotional materials (where consent is given);

• To fulfill contractual and legal obligations;

• For data analytics and Website performance optimization;

• For any other lawful purposes reasonably related to the above or as disclosed at the time of collection;

• With your consent, for other specific purposes.
  
  

You may withdraw consent at any time by contacting us (see Section 10). Withdrawal of consent does not affect our right to continue to collect, use, or disclose personal data where such processing without consent is permitted or required under applicable laws.

We use cookies and similar technologies to enhance user experience, track Website usage, and improve performance. These may collect technical and usage data.

You may configure your browser to disable cookies. However, doing so may impair certain functionalities of the Website.

We may disclose personal data to third parties in the following circumstances:

• Service Providers and Affiliates: For business operations, IT services, marketing, analytics, and customer support. These parties are bound by confidentiality obligations;

• Business Transfers: In connection with mergers, acquisitions, or sale of business assets;

• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests;

• Rights and Safety: To enforce our legal rights, protect safety, or investigate fraud;

• With Consent: Where you have consented to such disclosure; or

• As Permitted or Required by Law.
  
  

We do not sell or rent your personal data to third parties.

We implement appropriate administrative, physical, and technical measures to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

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However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

We retain personal data only for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws and regulations. Upon expiry of such purpose or retention period, we will securely delete or anonymize your personal data.

You have the right to:

• Request access to your personal data held by us;

• Request correction of any inaccurate or incomplete data; and

• Withdraw consent to the continued use or disclosure of your personal data.

Requests must be submitted in writing to the contact provided below (Section 10). We may require you to verify your identity before processing your request. We may also charge a reasonable administrative fee for processing access requests, as permitted by the PDPA.

​If you have any questions regarding this Policy, wish to access or correct your data, or withdraw your consent, please contact us at info@theiahealth.io.

We may amend this Policy from time to time. Changes will be posted on this page with the effective date updated accordingly. Material changes will be notified via the Website. Your continued use of the Website after such changes constitutes your acknowledgement and acceptance of the revised Policy.